Legal

PRIVACY
POLICY

Draft — pending legal review. This page is a template prepared for internal review and has not yet been approved as kotiva™'s final Privacy Policy. Do not treat this as legally binding until it is reviewed and confirmed.

Last updated: 5 July 2026 (draft)

1. Who We Are

This website (klyvosystems.com, the "Site") is operated by Vitakode LLC, a company registered in Muscat, Sultanate of Oman ("kotiva™", "we", "us", or "our"). We are the data controller responsible for your personal data collected through this Site.

2. Information We Collect

We collect information you provide directly to us, including:

  • Contact details submitted through our contact form (name, email address, enquiry type, message)
  • Email address submitted through our newsletter sign-up
  • Any information you provide when contacting us by email or phone

We do not currently operate online ordering, so we do not collect payment or shipping information through this Site. If and when online ordering launches, this policy will be updated to describe the additional data collected (e.g. delivery address, order history).

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Send you newsletter updates, if you have opted in, about new products, routines, and offers
  • Improve our Site and product offering
  • Comply with our legal obligations

4. Legal Basis for Processing

We process your personal data on the basis of your consent (for newsletter sign-ups and voluntary enquiries) and our legitimate interest in responding to enquiries and operating our business.

5. Sharing Your Information

We do not sell your personal data. We may share it with trusted service providers who help us operate the Site (for example, email delivery and website hosting providers), who are obligated to keep your data confidential and use it only to provide services to us. We do not currently share data with a CRM or marketing platform; if this changes, we will update this policy accordingly.

6. Data Retention

We retain contact form submissions and newsletter sign-up data for as long as necessary to respond to your enquiry or for as long as you remain subscribed, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or object to our processing of your personal data, and to withdraw consent at any time (for example, by unsubscribing from our newsletter). To exercise any of these rights, contact us using the details below.

8. Cookies

This Site may use essential cookies required for basic functionality. We do not currently use third-party advertising or analytics cookies. If this changes, we will update this policy and, where required, request your consent.

9. Children's Privacy

This Site is not directed at children under 16, and we do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Vitakode LLC
North Al Ghubra, Bousher, Muscat Governorate, Sultanate of Oman
Email: info@vitakode.com
Phone: +968 9599 0420